Support

Need help? Find answers to common questions below.

For Organisations

How do I reserve a bundle?

Browse bundles, select one, and click "Reserve This Bundle". You will receive a claim code to show when you collect.

How do I collect my reservation?

Visit the seller during the pickup window and provide your claim code. The seller will mark your reservation as collected.

How do I report an issue?

If there is a problem with your collection, you can report an issue from your reservations page. The seller will be notified and can respond.

For Sellers

How do I create a bundle?

Go to your dashboard and click "Create Bundle". Set the title, category, quantity, price, discount, and pickup window.

What is demand forecasting?

Our forecasting system analyses your historical data to predict demand for your bundles, helping you post the right quantities.

How do I respond to issues?

Visit the Issues page from your dashboard. You can respond to reports and mark them as resolved.

Contact

For further assistance, email support@byteme.test